Frequently Asked Questions

Everything you need to know about your journey to timeless beauty.

Are your products cruelty-free and vegan?

Yes, Eternal Muse is committed to ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, provided at least 50% of the product remains.

Can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Do you offer samples?

We currently include two complimentary samples with every full-sized order so you can discover new favorites from our collection.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments via Afterpay.